Samuel Beckett is quoted as saying: "Ever tried. Ever failed. No matter, Try again. Fail better!" I left my last full time paid job exhausted, needing a break and knowing with absolute certainty that I was on the cusp of…
If you don't have a Customer Value Proposition, you will fail! Let me explain! If you're in business, presumably you want happy paying customers? Lots of them. Because they are the reason you're in business, and the reason you make…
If you're reading this, you're probably in charge of an organisation or a team. Which means you're a leader. And that means you carry the can. The buck stops with you. Sorry, but blaming others if things go wrong or…
Do you know a business plan could be useful but keep putting it off? Does the idea of writing it sound intimidating? Or might you even think it's a bit of a waste of time? Perhaps you've seen some other…
I was recently asked to devise and implement a staff appraisal scheme in a large organisation. To help me understand the issues I was tackling and develop something appropriate, I undertook an extensive survey of the staff concerned. The number…